An adaptable process to each situation, built upon robust and well tested methodologies.
As is with nature, within business transformation first we need to face reality as it is by conducting experience research, and identify stakeholders needs. Then the time comes to let go of the old ways of serving the customer and give way for a new strategic and systemic vision followed by a realistic actionable plan.
Our focus is to co-design sustainable solutions with high value for the Customer and for the Business. Know
A Cocoon is a nurturing and favourable environment for transformation to occur. Cocoon Experience recreates that environment in the context of Business. Customer experience will only change if the organisation changes itself. So we carefully designed every aspect of this environment to involve all business and project stakeholders and make co-creation possible.
On location, remotely or in exclusive Cocoon settings we have a robust tool set of methods and frameworks we apply, such as Lego® Serious Play and Theory U. Feel
Cocoon is also the essence from which the new reality emerges. It’s knowledge, experience and wisdom. We are a team of highly experienced digital changemakers with many different backgrounds. That allows us to bring different and enriching perspectives to the projects. It’s the collaboration among great talent that guarantees we identify and solve the right problems.
As an open and co-creative company, we frequently onboard specialists in Artificial Intelligence, Sustainable Development Goals, Plain Language and Technology Architecture. Meet
Client José Mello Saúde
Client José Mello Saúde
For these projects we were given the challenge to design new customer experiences both for existing and new health tech services that have to cater to many specific needs and technological challenges. It is an ongoing project as there are many possibilities to address.
We have a digital lab working alongside business and technology focused on several initiatives, from their first mobile app, to a web based internal area to applied Design Thinking for the betterment of current and future claim services.
For the ePark project we simplified the user experience of the parking payment app in Lisbon. As for the GIRA app we conceptualized and designed the white label app that was tested as a pilot and is now in current use in Lisbon, Portugal.
Client AICEP Portugal Global
For AICEP we’ve been working on the digital transformation of their complex ecossystem of products and services catalogue.