We nurture CX and Digital Transformation.

Cocoon is a place for business transformation that aims to create delightful User and Customer Experiences. Our mission is to aid our clients understand their current customer experiences and pain points, dream about the new future and make those dreams come true through applied UX Design in close collaboration with Businesses and IT teams.

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Cocoon Elements

Three essential elements for a successful Digital Transformation.

  • Process In nature the cocoon stage is the decisive period of the transformation process. As is with nature, within business transformation first we need to face reality as it is by conducting experience research, identify customer needs and areas of improvement. Then it’s time to drop old products, services and ways to deliver them and give way for a new vision of the experience.

    Our focus is to balance Customer Experience with Business Value Proposition and what is technologically feasible.
  • Environment Cocoon is a nurturing and favourable environment for transformation to occur. Customer experience will only change if the organisation changes itself. So we carefully designed every aspect of this environment to involve all business and project stakeholders and make co-creation possible.

    Done on location or in our exclusive Cocoon Rooms, using Lego® Serious Play® and other creative tools and frameworks.
  • Talent Cocoon is also the essence from which the new reality emerges. It’s knowledge and experience. We place talent in projects that bring the experience and the necessary skillset to collaboratively identify real problems, and develop solutions.

    Whilst needed we onboard professionals with specific skills such as Psychology, Architecture, Analytics and Mobile Dev.

Our services

  • Service Design Crucial for organizations, private and public, that aim to improve and bring innovation to their service strategies and user experiences. We begin by analyzing and observing the current customer experience and the impact it has on its present day Customers. We focus on the identified pain points and use the methodology of Design Thinking to collaboratively design the Future Customer Journey.
  • UX Design A multidisciplinary approach to improve user satisfaction when using and engaging with a service. We're liminal thinkers and employ an agile work method. We make use of our knowledge in interaction design, visual design, usability, user research and testing to our projects to deliver solid digital services like web apps, native apps, kyosks and systems.
  • Design Thinking Facilitation Collaboratively ally business mindsets, human needs and technological proficiency. We apply this creative problem solving framework in immersive workshops to understand current reality with empathy. We define, research, ideate the future, prototype, select, implement and learn continuously with private and public organizations.


Projects we’ve been working on.

My CUF app design

Client José Mello Saúde

CUF Client Journeys

Client José Mello Saúde

For these projects we were given the challenge to design new customer experiences both for existing and new health tech services that have to cater to many specific needs and technological challenges. It is an ongoing project as there are many possibilities to address.

  • #healthcare
  • #healthtech
  • #customerstrategy
  • #servicedesign
  • #ux
  • #ui
Tranquilidade app design and web based client area

Client Tranquilidade

We have a digital lab working alongside business and technology focused on several initiatives, from their first mobile app, to a web based internal area to applied Design Thinking for the betterment of current and future claim services.

  • #insurance
  • #businessresearch
  • #customerstrategy
  • #servicedesign
  • #conceptdesign
  • #ux

Client EMEL

GIRA Bicicletas de Lisboa

Client EMEL

For the ePark project we simplified the user experience of the parking payment app in Lisbon. As for the GIRA app we conceptualized and designed the white label app that was tested as a pilot and is now in current use in Lisbon, Portugal.

  • #mobility
  • #futureofcities
  • #customerstrategy
  • #servicedesign
  • #ux
  • #ui
Products and Services Catalogue

Client AICEP Portugal Global

For AICEP we’ve been working on the digital transformation of their complex ecossystem of products and services catalogue.

  • #government
  • #trade
  • #investment
  • #digitaltransformation
  • #servicedesign
  • #designthinking

Start a co transformation project with us.