{"id":424,"date":"2024-10-11T14:57:43","date_gmt":"2024-10-11T13:57:43","guid":{"rendered":"https:\/\/cocoonexperience.com\/?page_id=424"},"modified":"2024-10-11T16:38:55","modified_gmt":"2024-10-11T15:38:55","slug":"sibs","status":"publish","type":"page","link":"https:\/\/cocoonexperience.com\/?page_id=424","title":{"rendered":"Idealising the future of SIBS internal knowledge sharing"},"content":{"rendered":"\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-article-lead{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n<section data-type=\"section-slice\"\r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-article-lead\"\r\n         style=\"\">\r\n  <div class=\"cb-slice__ss-i\">\r\n\r\n    <header class=\"t-sr-only\">\r\n      <h3>Article Lead<\/h3>\r\n    <\/header>\r\n\r\n    <p>SIBS, which provides financial, modern, reliable and secure technology services, particularly in the payments area, to more than 300 million users from different geographies, processing more than 7 billion transactions annually needed a facilitation program to help them collaboratively design an optimal solution for knowledge sharing that would involve technology, processes and culture. Ideally, the solution will weave a seamless network of information that can be registered, generated, improved, stored and shared in a frictionless and effective manner.<\/p>\r\n\r\n  <\/div>\r\n<\/section>\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-section-heading{\r\n  padding: 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n\r\n<section data-type=\"section-slice\" \r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-section-heading\"\r\n         style=\" background: #ffffff; color: #2D2F2F;\">\r\n  <div class=\"cb-slice__ss-i\">\r\n\r\n    <header>\r\n      <h2>Setting a shared vision<\/h2>\r\n\r\n        \r\n    <\/header>\r\n    \r\n  \r\n  <\/div>\r\n<\/section>\n\n\n<p class=\"wp-block-paragraph\">The initial steps of the program took the team through a deep understanding of SIBS business as well as its internal structure and how knowledge is shared within the group. It became clear that the size, multi geography, legacy systems and security requirements were the biggest challenges we had to face.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These challenges fired up our design thinking engines, and we were more than ready to empathise with the company and its employees.<\/p>\n\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-section-heading{\r\n  padding: 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n\r\n<section data-type=\"section-slice\" \r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-section-heading\"\r\n         style=\" background: #ffffff; color: #2D2F2F;\">\r\n  <div class=\"cb-slice__ss-i\">\r\n\r\n    <header>\r\n      <h2>Feeling the pains of SIBS departments<\/h2>\r\n\r\n        \r\n    <\/header>\r\n    \r\n  \r\n  <\/div>\r\n<\/section>\n\n\n<p class=\"wp-block-paragraph\">The heartbeat of any organisation lies within its people. Cocoon conducted interviews with individuals from seven distinct departments within SIBS to better understand the specific needs of each department.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These interviews became the compass, guiding the project by revealing the crucial pain points that affected SIBS employees when it came to share information. This empathetic approach, delving deep into the employees\u2019 experiences and challenges, formed the bedrock of a solution rooted in genuine needs.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These insights allowed us to formulate problems which would be later tackled in a workshop where Cocoon would facilitate SIBS employees to address them.<\/p>\n\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-section-heading{\r\n  padding: 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n\r\n<section data-type=\"section-slice\" \r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-section-heading\"\r\n         style=\" background: #ffffff; color: #2D2F2F;\">\r\n  <div class=\"cb-slice__ss-i\">\r\n\r\n    <header>\r\n      <h2>A transformative workshop<\/h2>\r\n\r\n        \r\n    <\/header>\r\n    \r\n  \r\n  <\/div>\r\n<\/section>\n\n\n<p class=\"wp-block-paragraph\">Then the ideation workshop followed with 15 participants from different departments organised into 3 groups. The main goal of the workshop was to promote dialogue between the different departments and get a shared vision of the company\u2019s needs around access, management and sharing of information.<\/p>\n\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-image-slider{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-image-slider header{\r\n  display: block;\r\n}\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-image-slider_above_mobile{\r\n  display: none;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n<section data-type=\"section-slice\"\r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-image-slider js-image-slider-responsive\">\r\n\r\n  <header class=\"t-sr-only\">\r\n    <h3>Image Slider<\/h3>\r\n  <\/header>\r\n  \r\n  <div class=\"cb-slice__ce-image-slider_mobile js-isr-mobile\"\r\n       aria-hidden=\"false\">\r\n\r\n    <div class=\"cb-slice__ss-i\">\r\n\r\n      \n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-innerBlock__ce-image-slide{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY:: end -->\r\n\r\n\r\n<figure data-elem-type=\"cblock\" \r\n        class=\"cb-innerBlock__ce-image-slide js-slider-item\">\r\n\r\n  <div>\r\n    <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/COCOON_SIBS_KnowledgeSpace_005-1.jpg\" \r\n        alt=\"SIBS Ideation Workshop meeting\" \r\n        loading=\"lazy\" \/>\r\n  <\/div>\r\n\r\n    <figcaption>SIBS Ideation Workshop <\/figcaption>\r\n  \r\n<\/figure>\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-innerBlock__ce-image-slide{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY:: end -->\r\n\r\n\r\n<figure data-elem-type=\"cblock\" \r\n        class=\"cb-innerBlock__ce-image-slide js-slider-item\">\r\n\r\n  <div>\r\n    <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/COCOON_SIBS_KnowledgeSpace_004.jpg\" \r\n        alt=\"SIBS Ideation Workshop working group\" \r\n        loading=\"lazy\" \/>\r\n  <\/div>\r\n\r\n    <figcaption>SIBS Ideation Workshop <\/figcaption>\r\n  \r\n<\/figure>\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-innerBlock__ce-image-slide{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY:: end -->\r\n\r\n\r\n<figure data-elem-type=\"cblock\" \r\n        class=\"cb-innerBlock__ce-image-slide js-slider-item\">\r\n\r\n  <div>\r\n    <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/cocoon_sibs_ideation_workshop-1.jpg\" \r\n        alt=\"SIBS Ideation Workshop lounging\" \r\n        loading=\"lazy\" \/>\r\n  <\/div>\r\n\r\n    <figcaption>SIBS Ideation Workshop <\/figcaption>\r\n  \r\n<\/figure>\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <div class=\"cb-slice__ce-image-slider_above_mobile js-isr-above-mobile js-image-slider-wrap\"\r\n       aria-hidden=\"true\">\r\n\r\n    <div class=\"cb-slice__ss-i\">\r\n\r\n      <div class=\"cb-slice__ce-image-slider-container js-image-slider-container\">\r\n\r\n      \n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-innerBlock__ce-image-slide{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY:: end -->\r\n\r\n\r\n<figure data-elem-type=\"cblock\" \r\n        class=\"cb-innerBlock__ce-image-slide js-slider-item\">\r\n\r\n  <div>\r\n    <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/COCOON_SIBS_KnowledgeSpace_005-1.jpg\" \r\n        alt=\"SIBS Ideation Workshop meeting\" \r\n        loading=\"lazy\" \/>\r\n  <\/div>\r\n\r\n    <figcaption>SIBS Ideation Workshop <\/figcaption>\r\n  \r\n<\/figure>\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-innerBlock__ce-image-slide{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY:: end -->\r\n\r\n\r\n<figure data-elem-type=\"cblock\" \r\n        class=\"cb-innerBlock__ce-image-slide js-slider-item\">\r\n\r\n  <div>\r\n    <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/COCOON_SIBS_KnowledgeSpace_004.jpg\" \r\n        alt=\"SIBS Ideation Workshop working group\" \r\n        loading=\"lazy\" \/>\r\n  <\/div>\r\n\r\n    <figcaption>SIBS Ideation Workshop <\/figcaption>\r\n  \r\n<\/figure>\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-innerBlock__ce-image-slide{\r\n  padding: 0 20px 20px 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY:: end -->\r\n\r\n\r\n<figure data-elem-type=\"cblock\" \r\n        class=\"cb-innerBlock__ce-image-slide js-slider-item\">\r\n\r\n  <div>\r\n    <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/cocoon_sibs_ideation_workshop-1.jpg\" \r\n        alt=\"SIBS Ideation Workshop lounging\" \r\n        loading=\"lazy\" \/>\r\n  <\/div>\r\n\r\n    <figcaption>SIBS Ideation Workshop <\/figcaption>\r\n  \r\n<\/figure>\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n    \r\n  \r\n\r\n<\/section>\n\n\n<p class=\"wp-block-paragraph\">The aforementioned workshop followed a methodology which made the participants consider the benefits and downsides of the solutions they were proposing. They began by ideating solutions in a judgement-free way and later presented them to the larger workshop group where they were discussed cross-departmentally, creating a safe space for objective and critical feedback on the proposed solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It was the time of metamorphosis where old ideas were shed, making room for innovation and creativity.<\/p>\n\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-section-heading{\r\n  padding: 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n\r\n<section data-type=\"section-slice\" \r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-section-heading\"\r\n         style=\" background: #ffffff; color: #2D2F2F;\">\r\n  <div class=\"cb-slice__ss-i\">\r\n\r\n    <header>\r\n      <h2>Idealization<\/h2>\r\n\r\n        \r\n    <\/header>\r\n    \r\n  \r\n  <\/div>\r\n<\/section>\n\n\n<p class=\"wp-block-paragraph\">After the ideation phase, we reviewed all the solutions worked on in the workshop, explored the realm of knowledge sharing in depth, and analyzed the implementation of alternative solutions to pinpoint potential flaws or oversights.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subsequently, we presented a comprehensive set of recommendations that not only showcased best practices and cutting-edge applications but also emphasised the importance of structural change management. It became evident that for any technological solutions to succeed, they must be implemented cohesively with employee participation \u2014 starting, of course, with the necessary preparation and promotion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Looking back at the initial requirements of this project, we believe that the needs were met for a new space where SIBS employees can share information, both practical and tacit, in a way that will grow and adapt to the goals of the company for years to come.<\/p>\n\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-section-heading{\r\n  padding: 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n\r\n<section data-type=\"section-slice\" \r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-section-heading\"\r\n         style=\" background: #DFE3E3; color: #2D2F2F;\">\r\n  <div class=\"cb-slice__ss-i\">\r\n\r\n    <header>\r\n      <h2>More Work Stories<\/h2>\r\n\r\n          <p style=\"color: #2D2F2F;\">Find out more about our work stories bellow.<\/p>\r\n        \r\n    <\/header>\r\n    \r\n  \r\n  <\/div>\r\n<\/section>\n\n\r\n<!-- BACKEND RENDERING ONLY: begin -->\r\n<style type=\"text\/css\">\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-work-items-list{\r\n  padding: 20px;\r\n  border: 1px solid #999;\r\n  border-radius: 10px;\r\n}\r\n\r\n.genesis-custom-blocks-editor__ssr .cb-slice__ce-work-items-list .cb-slice__ss-item{\r\n  display: none;\r\n}\r\n\r\n<\/style>\r\n<!-- BACKEND RENDERING ONLY: end -->\r\n\r\n<section data-type=\"section-slice\" \r\n         data-elem-type=\"cblock\" \r\n         class=\"cb-slice__ce-work-items-list js-special-bg-1\">\r\n\r\n  <div class=\"cb-slice__ss-i\">\r\n\r\n    <header class=\"t-sr-only\">\r\n      <h3>Work Highlights<\/h3>\r\n    <\/header>\r\n\r\n    <!-- BACKEND RENDERING ONLY: begin -->\r\n            <div>\r\n        &#8211; Designing a new way to help increase exports for Portuguese companies      <\/div>\r\n            <div>\r\n        &#8211; Designing an omnichannel strategy and new digital services in healthcare for CUF\u2019s outpatients      <\/div>\r\n          <!-- BACKEND RENDERING ONLY: end -->\r\n\r\n    \r\n    <a href=\"https:\/\/cocoonexperience.com\/?page_id=405\" class=\"cb-slice__ss-item\" data-article-color-type=\"gradient\" data-article-color-array=\"rgba(73,149,157,0.7)$$$rgba(89,217,172,0.7)\">\r\n\r\n      <span class=\"cb-slice__ss-item-inner\" style=\"background: linear-gradient(90deg, rgba(73,149,157,0.7) 2.60%, rgba(89,217,172,0.7) 100%); mix-blend-mode: multiply;\">\r\n\r\n        <span class=\"cb-slice__ss-item-column-brand\">\r\n\r\n                    <picture class=\"cb-slice__ss-item-column-brand-bg\">\r\n            <img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-AICEP-featured@2x.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Cocoon and AICEP workshop\" srcset=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-AICEP-featured@2x.jpg 1000w, https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-AICEP-featured@2x-300x300.jpg 300w, https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-AICEP-featured@2x-150x150.jpg 150w, https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-AICEP-featured@2x-768x768.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>          <\/picture>\r\n          \r\n          <i aria-hidden=\"true\" style=\"background: linear-gradient(90deg, rgba(73,149,157,0.7) 2.60%, rgba(89,217,172,0.7) 100%); mix-blend-mode: multiply;\"><\/i>\r\n\r\n                    <picture class=\"cb-slice__ss-item-logo\">\r\n            <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientInfoBadgeLOGO-Aicep.png\" \r\n                alt=\"AICEP brand logo: Portugal Global\"\r\n                loading=\"lazy\" \/>\r\n          <\/picture>\r\n          \r\n        <\/span>\r\n\r\n        <span class=\"cb-slice__ss-item-column-description\">\r\n\r\n          <i aria-hidden=\"true\" style=\"background: linear-gradient(90deg, rgba(73,149,157,0.7) 2.60%, rgba(89,217,172,0.7) 100%); mix-blend-mode: multiply;\"><\/i>\r\n\r\n          <span class=\"cb-slice__ss-item-column-description-title\">Designing a new way to help increase exports for Portuguese companies<\/span>\r\n\r\n          \r\n          <span class=\"cb-slice__ss-item-column-description-btn\">\r\n            <span class=\"t-btn-1\">\r\n              <span>Read the story<\/span>\r\n              <i class=\"t-icon-chevron-circle\" aria-hidden=\"true\"><\/i>\r\n            <\/span>\r\n          <\/span>\r\n\r\n        <\/span>\r\n\r\n      <\/span>\r\n\r\n    <\/a>\r\n\r\n    \r\n    <a href=\"https:\/\/cocoonexperience.com\/?page_id=419\" class=\"cb-slice__ss-item\" data-article-color-type=\"gradient\" data-article-color-array=\"rgba(31,172,211,0.59)$$$rgb(31,172,211)\">\r\n\r\n      <span class=\"cb-slice__ss-item-inner\" style=\"background: linear-gradient(90deg, rgba(31,172,211,0.59) 2.60%, rgb(31,172,211) 100%); mix-blend-mode: multiply;\">\r\n\r\n        <span class=\"cb-slice__ss-item-column-brand\">\r\n\r\n                    <picture class=\"cb-slice__ss-item-column-brand-bg\">\r\n            <img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-MyCUF-featured@2x.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"MyCUF phone app\" srcset=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-MyCUF-featured@2x.jpg 1000w, https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-MyCUF-featured@2x-300x300.jpg 300w, https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-MyCUF-featured@2x-150x150.jpg 150w, https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientWorkBG-MyCUF-featured@2x-768x768.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>          <\/picture>\r\n          \r\n          <i aria-hidden=\"true\" style=\"background: linear-gradient(90deg, rgba(31,172,211,0.59) 2.60%, rgb(31,172,211) 100%); mix-blend-mode: multiply;\"><\/i>\r\n\r\n                    <picture class=\"cb-slice__ss-item-logo\">\r\n            <img decoding=\"async\" src=\"https:\/\/cocoonexperience.com\/wp-content\/uploads\/2024\/10\/clientInfoBadgeLOGO-CUF.png\" \r\n                alt=\"\"\r\n                loading=\"lazy\" \/>\r\n          <\/picture>\r\n          \r\n        <\/span>\r\n\r\n        <span class=\"cb-slice__ss-item-column-description\">\r\n\r\n          <i aria-hidden=\"true\" style=\"background: linear-gradient(90deg, rgba(31,172,211,0.59) 2.60%, rgb(31,172,211) 100%); mix-blend-mode: multiply;\"><\/i>\r\n\r\n          <span class=\"cb-slice__ss-item-column-description-title\">Designing an omnichannel strategy and new digital services in healthcare for CUF\u2019s outpatients<\/span>\r\n\r\n          \r\n          <span class=\"cb-slice__ss-item-column-description-btn\">\r\n            <span class=\"t-btn-1\">\r\n              <span>Read the story<\/span>\r\n              <i class=\"t-icon-chevron-circle\" aria-hidden=\"true\"><\/i>\r\n            <\/span>\r\n          <\/span>\r\n\r\n        <\/span>\r\n\r\n      <\/span>\r\n\r\n    <\/a>\r\n\r\n    \r\n  <\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"<p>The initial steps of the program took the team through a deep understanding of SIBS business as well as its internal structure and how knowledge is shared within the group. It became clear that the size, multi geography, legacy systems and security requirements were the biggest challenges we had to face. These challenges fired up [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":425,"parent":359,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-work-article.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-424","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/pages\/424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=424"}],"version-history":[{"count":5,"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/pages\/424\/revisions"}],"predecessor-version":[{"id":494,"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/pages\/424\/revisions\/494"}],"up":[{"embeddable":true,"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/pages\/359"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=\/wp\/v2\/media\/425"}],"wp:attachment":[{"href":"https:\/\/cocoonexperience.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}